ATTENTION: Most of our services require preparation time to properly prepare the room for your treatment. Preparations may include the use of products. Due to the timing, cost of preparations, and to hold the room in anticipation of your visit, we kindly ask for the following considerations when booking and canceling an appointment. There are constructions on 90/94 highway, if you are taking the 90/94 to us, please plan your time accordingly.  We understand the traffic can be bad sometimes, so there is a 10 minutes grace period.

• All appointments require a $25 NON-refundable deposit. However, If you want to reschedule your appointment that is less than  36 hours of your appointment time, you can do that online - in the confirmation email you first received you have the options to change/ reschedule/cancel your appointment.

*NOTE:

• $25 NON-refundable deposit will not be refunded if you cancel your appointment.

• For Gift Certificates, 100% of the service value will be redeemed.

• No Cash Value, Can not be used towards Tips.

• Clients with repeated no shows or last minute cancellations will no longer be provided services. Any future services booked will be canceled.

• There are many scam website sell gift cards, please do NOT purchase gift cards on other websites.

FAQS

ARRIVAL:

Please arrive at your scheduled appointment time and not earlier. Arriving early will not guarantee your service will start before your scheduled appointment time.

SICKNESS AND ALLERGIES:

If you show up for an appointment and are sick or getting over a sickness, or show signs of severe allergies, this includes but not limited to coughing, sneezing, congestion, you will be refused service and will be charged a $25 fee.

*NOTE: It is not advised that someone with a sinus infection, or severe allergies to get a spa at that time.

ROBE AND SLIPPERS: are provided for your convenience.

LOST OR STOLEN ITEMS: Vfranca Spa is not responsible for lost or stolen items. Please keep all personal items with you.

CELL PHONES: Please leave cell phones on silent or vibrate so as to not disturb your service.

LATE ARRIVAL: We understand that it can be difficult at times to arrive on time for appointments. We will try our best to accommodate you; however, out of respect for other clients’ time, we cannot guarantee the full service time if you are late. We will do what we can in the time allowed, or you may need to reschedule if there is not enough time to do the service you want in a shorter time period.

PRODUCT RETURN POLICY:   Products must be returned within 7 days, with the full value returned in the form of an exchange for a product or products better suited to you. Products must be in original packaging, It is at the discretion of the Spa as to the exchange of used products and its exchange value. All returns must show receipt of purchase if the Spa is not aware of the client’s product purchase.

GIFT CERTIFICATES: We do NOT offer online gift card, all gift card must be IN- STORE. Expiration is 1 year from the purchase date. Gift Certificates are not redeemable for cash, and are nonrefundable. Gift Certificates and Gift Cards must be present at the time of service or at the time of product purchase and must be redeemed in person at the Spa.

PACKAGES: All Packages purchased are not redeemable for cash, are nonrefundable, and non-transferable. Packages must be used within 2 years of the purchase date.

PAYMENTS: We accept all major credit cards and Cash, you can also pay with Zelle or Venmo. We do not accept personal checks or traveler's checks.

GRATUITY: Gratuity is not included. Tips are appreciated.

GUEST: must be at least 16 years old to receive spa services. Pregnant women can not be served with services.

WHEN RECEIVING SERVICES: The Spa wants you to relax, and enjoy your service. It is important that the Esthetician is able to focus on you needs. The Spa prefers you to leave your child/ minor at home. This is for their safety as well as the safety of everyone in the treatment room.

PLEASE NOTE: that it is at the Spa's discretion to stop a service or refuse a service, if the service provider feels unsafe, mistreated, or harassed (verbally or physically) by a client, or if the service is not appropriate for the client, depending on the clients information provided at the time of consultation, medical history, injuries, or composition.